Wholesale Refund & Return Policy

Last updated: December 2025

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Thank you for your interest in carrying Arroyo Books. We appreciate our wholesale partners and strive to provide high-quality products and reliable service. Please review our wholesale refund and return policy below.

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All Wholesale Orders Are Final Sale

All wholesale purchases are final sale. We do not offer refunds, returns, or exchanges on wholesale orders once an order has been placed and processed.

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Because wholesale orders are produced, packaged, and distributed specifically for retailers, we cannot accept returns of unsold inventory or unused items.

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Damaged or Defective Items

If your order arrives with damaged or defective products, please notify us within 7 days of receipt.
To request a replacement:

1. Email us 

2. Include your order number

3. Provide photos of the damaged items and packaging

Approved claims will be replaced or credited at our discretion. This policy applies only to items damaged during shipping or production, not unsold inventory.

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Order Cancellations

Because wholesale orders are processed quickly, we cannot guarantee cancellation once production or fulfillment has begun. If you need to request a cancellation, contact us immediately at [Your Email], and we will do our best to accommodate.

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Shipping Issues

We are not responsible for delays caused by carriers, incorrect shipping information provided at checkout, or circumstances outside our control. However, we will assist you in resolving shipping issues whenever possible.

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Contact Us

For questions about your wholesale order, please fill out the order form (click "Order" in the website  menu)